Last updated October 2025

Client Responsibilities

Travel documents, including passports, visas, and health/vaccination certificates required are your responsibility. Valid passports are absolutely required for all international destinations and the expiration date should be at least six months following the return date of your trip. Some countries require that your passport have two to four blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met.

The name, date of birth, and gender that appears on your identification must exactly match the same information listed on your airline tickets and booking records. Additionally, a visa and/or vaccinations may be required. Please note that even when a visa is issued, a traveler may be denied entry since each country’s local immigration officials make the final entry decision. Should a visa not be issued, Travel Agent Jenny, LLC is not responsible for lost payments made toward the contemplated trip.

If traveling to or through Canada, travelers with a Driving While Intoxicated (DWI) or other conviction records should always check whether current rules exclude admission. Travel Agent Jenny, LLC will not make such inquiries on your behalf; the final decision of entry rests with immigration officials.

You are encouraged to visit the U.S. Department of State website (www.travel.state.gov) and the U.S. Centers for Disease Control and Prevention (CDC.gov) for the latest information regarding travel documentation, entry requirements, health advisories, and travel alerts.

General Terms

Availability and price quotes are applicable to the date and time they are requested and cannot be guaranteed until payment is made. Quotes in a foreign currency fluctuate with exchange rates and international payments may carry a foreign transaction fee. Travel Agent Jenny, LLC will make every effort to honor prices as originally quoted; however, under certain circumstances, additional costs by a supplier or government may be imposed.

Flight confirmation is subject to availability and prices are subject to change after the date of deposit, including seat assignment fees, baggage fees, fuel surcharges, and government-imposed fees or taxes. Passport copies are required to confirm international air reservations. Clients are responsible for providing accurate legal names and details that match their identification. Travel Agent Jenny, LLC is not responsible for costs incurred by incorrect information provided.

Payments & Refunds

Payment schedules, deposit amounts, and final due dates vary by supplier. You are responsible for meeting all payment deadlines. Failure to do so may result in automatic cancellation of your reservations without refund.

Payments made to Travel Agent Jenny, LLC are processed on behalf of the travel suppliers (airlines, hotels, tour operators, cruise lines, etc.). Once payment is submitted to a supplier, refunds are subject to that supplier’s terms and conditions.

All agency service fees and planning fees are nonrefundable, regardless of supplier or travel date.

Cancellations, Changes & Refunds

All cancellations or changes must be requested in writing. Supplier penalties and restrictions will apply. Refunds, if permitted, are issued according to each supplier’s policy and may take several weeks to process.

Travel Agent Jenny, LLC is not responsible for any supplier’s failure to provide a refund or for changes made directly between the client and supplier. Any rebooking, exchange, or name correction may incur additional fees.

Agency-imposed cancellation or change fees may also apply and are separate from supplier penalties.

Travel Protection / Insurance

Travel Agent Jenny, LLC strongly recommends that all travelers purchase comprehensive travel insurance, including coverage for trip cancellation, interruption, medical emergencies, and travel delays. Declining insurance coverage means you accept all financial risks associated with your travel arrangements.

If you elect to decline travel insurance, you may be asked to sign a waiver acknowledging that you were offered and declined coverage.

Limitation of Liability

Travel Agent Jenny, LLC acts solely as an agent for the client in arranging transportation, accommodations, and other services provided by independent suppliers. Travel Agent Jenny, LLC does not own, operate, or control any of these suppliers and is not responsible for their acts, errors, omissions, or negligence.

By booking with Travel Agent Jenny, LLC, you agree that the agency shall not be liable for any injury, damage, loss, delay, accident, or irregularity resulting from:

• Acts or omissions of third-party suppliers

• Government actions, weather, strikes, pandemics, or other events beyond our control

• Failure of the traveler to obtain required documentation or comply with local laws

Your sole recourse for any claim related to travel arrangements is directly with the supplier of the travel product or service.

Force Majeure / Acts of God

Travel Agent Jenny, LLC shall not be liable for failure to perform any obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of government or terrorism, pandemics, civil unrest, labor disputes, or mechanical failures. In such cases, refunds or rescheduling will be subject to supplier policies.

Agency Service Fees

Planning, booking, and service fees charged by Travel Agent Jenny, LLC are compensation for professional services and are nonrefundable once payment is received. These fees are separate from supplier payments and may include, but are not limited to:

• Trip planning and itinerary design

• Booking and management of reservations

• Post-booking support and documentation assistance

Client Acknowledgment & Consent

By submitting payment or approving travel arrangements with Travel Agent Jenny, LLC, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. You also consent to the use of your personal information in accordance with our Privacy Policy, available on our website.

You understand that Travel Agent Jenny, LLC is not the source or supplier of the travel services you have purchased, and you have been advised to obtain appropriate travel insurance to protect your investment.

Introduction

Travel Agent Jenny, LLC (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us through our website, mobile applications, social media pages, or when you engage our travel planning services.

By using our services or providing personal information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information about you (and, when applicable, your travel companions) that is necessary to plan and book travel arrangements. This may include:

• Full legal name, date of birth, and gender

• Contact information (address, phone number, and email)

• Payment details such as credit card number or billing address

• Passport number, driver’s license, or government-issued ID

• Travel preferences, frequent flyer or loyalty program numbers, and known traveler numbers

• Travel details such as arrival/departure locations, dates, and accommodation preferences

• Information provided through correspondence, forms, or surveys

If your travel is arranged through an employer or sponsor, we may also collect business contact information or employer details.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address, browser type, and operating system

• Pages visited, search terms, and time spent on the site

• Cookie data and tracking information

We use cookies and similar technologies to enhance your online experience, analyze website performance, and improve our services. You may disable cookies in your browser settings; however, some parts of our website may not function properly as a result.

We may use third-party analytics tools such as Google Analytics to collect aggregated, non-personal information about site usage. To learn more about how Google collects and processes data, visit: https://policies.google.com/technologies/partner-sites.

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and confirm your travel arrangements

• Communicate with you regarding your bookings and service updates

• Process payments and issue travel documents

• Send relevant travel alerts, itineraries, and updates

• Improve our website, products, and services

• Comply with legal and regulatory obligations

If you opt in, we may also use your contact information to send marketing or promotional communications about our services. You may unsubscribe at any time by clicking “unsubscribe” at the bottom of any marketing email.

4. How We Share Your Information

We share your personal information only as necessary to provide the travel services you request, including with:

• Airlines, cruise lines, hotels, car rental companies, tour operators, and other travel suppliers

• Payment processors and booking systems (such as the Global Distribution System, or GDS)

• Service providers who perform business functions on our behalf (e.g., IT, email delivery, or analytics)

We do not sell or rent your personal data to third parties.

We may disclose information if required by law, regulation, or legal process, or to protect our rights, property, and safety or that of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While no system is 100% secure, we take appropriate steps to ensure that your data is handled responsibly and in accordance with applicable privacy laws.

7. Your Rights and Choices

Depending on where you reside, you may have the right to:

• Access or request a copy of the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for certain uses of your information

• Opt out of marketing communications

To exercise these rights, contact us at privacy@travelagentjenny.com. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can delete it.

9. California and Other State Privacy Rights

If you are a resident of California or a state with similar privacy laws, you may request a list of third parties to whom we have disclosed personal information for direct marketing purposes (if any) during the preceding year. To request this information, email privacy@travelagentjenny.com.

We do not respond to browser-based “Do Not Track” signals at this time.

10. International Data Transfers

If you reside outside the United States, your personal data may be transferred to and processed in the U.S., where privacy laws may differ. By providing your information, you consent to this transfer.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on our website with the effective date noted. Material changes may also be communicated directly to clients when appropriate.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Travel Agent Jenny, LLC
Email: support@travelagentjenny.com